SLA, monitoring and guarantees

More than printing – SLA, quality control and full responsibility

Priority and predictability thanks to SLA

Optional SLA provides access to shorter lead times, reserved production capacity and a project supervisor. Available as an extra charge or subscription.

Full responsibility for each batch

We process complaints within 5-10 business days. In case of non-compliance, we provide batch correction or replacement of defective parts — hassle-free.

Constant monitoring and delivery documentation

Each batch includes a QC and traceability report. Critical measurements, photos, as well as CMM and mechanical tests are available upon request.

Priority and predictability thanks to SLA

Optional SLA provides access to shorter lead times, reserved production capacity and a project supervisor. Available as an extra charge or subscription.

Full responsibility for each batch

We process complaints within 5-10 business days. In case of non-compliance, we provide batch correction or replacement of defective parts — hassle-free.

Constant monitoring and delivery documentation

Each batch includes a QC and traceability report. Critical measurements, photos, as well as CMM and mechanical tests are available upon request.

Small batch production - process

Customer onboarding

Simple and fast onboarding process – from CAD file to finished batch. We analyze the design, advise on technology and deliver proven components starting from just a few pieces.

Defining the scope of SLA and reports

Together we determine the needs: whether basic quality control is enough or full documentation or SLA priority is required.

Process and care configuration

Within the SLA, we assign a project supervisor, set communication preferences and the monitoring scope. Everything is documented in implementation files.

Production and ongoing monitoring

We carry out production according to SLA parameters. We monitor deadlines, quality levels and process indicators. Everything is entered into the system and reports.

Reporting and delivery guarantees

With each delivery, the customer receives a batch report, traceability, photos and optional metrological data. In case of error — quick correction or replacement.

Orders with guaranteed delivery time

Shortened lead times and capacity reservation under SLA – even from 24 hours.

SLA gives priority in the production queue. Express orders are completed within 24-48h, standard ones according to the established schedule. This eliminates delays and guarantees capacity availability.

Optimization costs

Usually the profitability threshold of 3D printing compared to injection molding starts from several hundred pieces — depending on geometry complexity and dimensions.

Additionally, in additive manufacturing you do not have to freeze capital in tooling, which significantly reduces investment expenses.

Step 01

Guaranteed order fulfillment time

Within SLA we set maximum lead times. This ensures delivery certainty, production capacity reservation and logistics predictability.

Step 02

Project technical supervisor

A dedicated supervisor oversees implementation, quality control and communication. This shortens response time and eliminates organizational errors.

Step 03

Extended quality control

The basic report includes traceability and photos of parts. Upon request, we perform CMM measurements, mechanical tests and dimensional validation.

Step 04

Complaint procedure with batch correction

In case of non-compliance, we react quickly. Complaints are processed within 10 days, and if confirmed we make corrections or replace the batch.

Step 01

Guaranteed order fulfillment time

Within SLA we set maximum lead times. This ensures delivery certainty, production capacity reservation and logistics predictability.

Step 02

Project technical supervisor

A dedicated supervisor oversees implementation, quality control and communication. This shortens response time and eliminates organizational errors.

Step 03

Extended quality control

The basic report includes traceability and photos of parts. Upon request, we perform CMM measurements, mechanical tests and dimensional validation.

Step 04

Complaint procedure with batch correction

In case of non-compliance, we react quickly. Complaints are processed within 10 days, and if confirmed we make corrections or replace the batch.

SLA that provides real business benefits

Not just declarations – SLA is a tool for managing production risk and quality.

Thanks to SLA you gain not only shorter lead time and a project supervisor, but also constant quality monitoring, batch reports and a complaint procedure with full responsibility on our side. Model available as an extra charge per order or under subscription — the choice is yours.

Welcome to the Customer Zone

In the customer zone you can quickly move from idea to realization. Do you have an STL file? Upload it and get a quote.